Bibliography
Green, Venus. 2001. Race on the Line: Gender, Race, and Technology in the Bell System, 1880-1980. Durham & London: Duke University Press.
Review by Michael Beach
Venus Green chronicles telephone operator employment over a century. In the early days of telephony, ‘Ma Bell’ specifically defined telephone operators as female and have a voice and demeanor that was ‘white lady’. That persona was defined by white men who were in charge of the organization. It was less about who the person was than about her mother-like persona with a white-sounding accent. A certain education was also expected since they were often tasked with answering customer questions.
Over time, white women began to move into other roles such as administrative jobs. As a result, Bell downgraded the description of operators, in part to avoid unionization. As this transition was happening, self-dialing was introduced to larger communities which caused automation to replace the human operators. The quicker this automation trend proliferated, the lower salaries became for remaining operators. By the end of the period in the book title, all human operator employment stopped.
The obvious themes were about sexist views of job requirements. Men were managers and engineers. Women were operators. The assumption was that engineering required more physical and intellectual capacity. As more valued administrative jobs opened up to women, the second theme was about race and how the jobs identified as lower on the hierarchy then became associated with women of color. Eventually, even these lower-tiered jobs disappear when they were replaced with automation. The trend seems obvious as described in this book, and during the time period covered, white male dominated management would not have seen this as an issue as American society would today.
Green, Venus. 2001. Race on the Line: Gender, Race, and Technology in the Bell System, 1880-1980. Durham & London: Duke University Press.
Review by Michael Beach
Venus Green chronicles telephone operator employment over a century. In the early days of telephony, ‘Ma Bell’ specifically defined telephone operators as female and have a voice and demeanor that was ‘white lady’. That persona was defined by white men who were in charge of the organization. It was less about who the person was than about her mother-like persona with a white-sounding accent. A certain education was also expected since they were often tasked with answering customer questions.
Over time, white women began to move into other roles such as administrative jobs. As a result, Bell downgraded the description of operators, in part to avoid unionization. As this transition was happening, self-dialing was introduced to larger communities which caused automation to replace the human operators. The quicker this automation trend proliferated, the lower salaries became for remaining operators. By the end of the period in the book title, all human operator employment stopped.
The obvious themes were about sexist views of job requirements. Men were managers and engineers. Women were operators. The assumption was that engineering required more physical and intellectual capacity. As more valued administrative jobs opened up to women, the second theme was about race and how the jobs identified as lower on the hierarchy then became associated with women of color. Eventually, even these lower-tiered jobs disappear when they were replaced with automation. The trend seems obvious as described in this book, and during the time period covered, white male dominated management would not have seen this as an issue as American society would today.
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