My family had an interesting experience last week. We had a family reunion at Avon, NC which is located on the Outer Banks (OBX). We were there Saturday through Saturday. Early in the morning on Thursday I was woken up to our various phones and tablets lighting up and pinging the alert noise you get when it is either plugged in or unplugged. I quickly fell back asleep. An hour or so later I woke up, looked out the window of the upstairs bedroom and noticed that all the lights were out in the area except for one or two businesses across the highway. It was obvious we were in a power outage. Later that day we learned that the construction crew working on a new bridge north of our location had driven a footing pylon through the underwater electrical mains supplying power to the islands south of the bridge. Cell coverage was still up thanks to generators, as were a few key businesses. Our real estate management company kept us informed by email.
Casa Del Mar (home we rented)
From the perspective of project management this event could make for an interesting study. I am led to ask some questions. What was the process to avoid the risk of electrical interruption? Was there a risk plan in place for how to respond to this sort of event? From the perspective of an uninformed vacationer (a stakeholder perhaps?) it would seem like these were lacking.
Aside from the obvious fact that the plan to not hit the cable while sinking the pylon (if there was a plan) was a failure, so too were the reaction and the communication afterward.
Let’s talk planning first. Was there only one electrical cable supply? The water where the bridge is going in is only maybe ten feet deep. Surely there could be a second cable in place. If there is a second cable, was it physically right next to the main? That could explain a single pylon knocking out both the main and back up. Twenty feet of separation between the main and secondary cable might have been enough to avoid the total loss of power and the long recovery time.
Now for the reaction. We were initially told it could take days to get the power fixed. Then we were told they were trucking in backup generators, but that different islands would be supplied by different generators. It was not clear which island would be served when. They told us they would move the generators around and supply different islands at different times. That never happened. Instead on early Friday afternoon the power suddenly came on, and stayed on for the rest of our time there (one day more). We were instructed in email to not turn on our air conditioning so as not to overload the generator. For us this was no big deal. The temperature outside was comfortable. We opened all the windows and used the downstairs bedrooms. We also spent more time outside, which is why we were on vacation in the first place. A trip to the store to pick up ice bags for the fridge and freezer, and we were fine even before we got power back.
Since it took so long to bring in generator trucks from wherever they came from, I am guessing they were not specifically planned for. Where and how to deploy them seemed confused at best.
There was also a perception issue on a smaller scale. At one point on Thursday afternoon, my daughter and her family decided to go swim at the community pool at the realty office. When they got there, it was closed. The reason given by the office for the closure was so as not to use electricity for the pumps. That made sense. Unfortunately, when my daughter walked into the realty office to ask, she quickly noticed that the office air conditioning system was on. The staff said they thought guests might like to come there to enjoy the cool air. Hmmm. To us, allowing guests to enjoy the cool water in the pool might make more sense. Even if their intentions were in the right place, this seemed like a do-as-I-say-not-as-I-do sort of situation.
My PM brain questions the risk management to this project. Was the risk identified beforehand? Was there a mitigation plan? Was there a response plan? I’m sure now that there are all sorts of lawsuits happening by local businesses losing valuable revenue during the height of the busy season, others are asking similar questions. We weren’t told to evacuate (and probably wouldn’t have), but as we were driving north on Saturday morning there were temporary signs up along the highway leading to the bridge that said “Mandatory evacuation for non-residents.” Just north of the bridge there were law enforcement officers stopping southbound cars and turning them around. The week we were there was probably not too bad for the local businesses, but the week after (this week, now) would be disastrous.
Casa Del Mar (home we rented)
From the perspective of project management this event could make for an interesting study. I am led to ask some questions. What was the process to avoid the risk of electrical interruption? Was there a risk plan in place for how to respond to this sort of event? From the perspective of an uninformed vacationer (a stakeholder perhaps?) it would seem like these were lacking.
Aside from the obvious fact that the plan to not hit the cable while sinking the pylon (if there was a plan) was a failure, so too were the reaction and the communication afterward.
Let’s talk planning first. Was there only one electrical cable supply? The water where the bridge is going in is only maybe ten feet deep. Surely there could be a second cable in place. If there is a second cable, was it physically right next to the main? That could explain a single pylon knocking out both the main and back up. Twenty feet of separation between the main and secondary cable might have been enough to avoid the total loss of power and the long recovery time.
Now for the reaction. We were initially told it could take days to get the power fixed. Then we were told they were trucking in backup generators, but that different islands would be supplied by different generators. It was not clear which island would be served when. They told us they would move the generators around and supply different islands at different times. That never happened. Instead on early Friday afternoon the power suddenly came on, and stayed on for the rest of our time there (one day more). We were instructed in email to not turn on our air conditioning so as not to overload the generator. For us this was no big deal. The temperature outside was comfortable. We opened all the windows and used the downstairs bedrooms. We also spent more time outside, which is why we were on vacation in the first place. A trip to the store to pick up ice bags for the fridge and freezer, and we were fine even before we got power back.
Since it took so long to bring in generator trucks from wherever they came from, I am guessing they were not specifically planned for. Where and how to deploy them seemed confused at best.
There was also a perception issue on a smaller scale. At one point on Thursday afternoon, my daughter and her family decided to go swim at the community pool at the realty office. When they got there, it was closed. The reason given by the office for the closure was so as not to use electricity for the pumps. That made sense. Unfortunately, when my daughter walked into the realty office to ask, she quickly noticed that the office air conditioning system was on. The staff said they thought guests might like to come there to enjoy the cool air. Hmmm. To us, allowing guests to enjoy the cool water in the pool might make more sense. Even if their intentions were in the right place, this seemed like a do-as-I-say-not-as-I-do sort of situation.
My PM brain questions the risk management to this project. Was the risk identified beforehand? Was there a mitigation plan? Was there a response plan? I’m sure now that there are all sorts of lawsuits happening by local businesses losing valuable revenue during the height of the busy season, others are asking similar questions. We weren’t told to evacuate (and probably wouldn’t have), but as we were driving north on Saturday morning there were temporary signs up along the highway leading to the bridge that said “Mandatory evacuation for non-residents.” Just north of the bridge there were law enforcement officers stopping southbound cars and turning them around. The week we were there was probably not too bad for the local businesses, but the week after (this week, now) would be disastrous.
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